RETURN POLICY
At Zion Jewelers, we strive to ensure our customers are completely satisfied with their purchases. We understand that sometimes, a return may be necessary. Our return policy is designed to be fair to both our customers and our business, while preventing misuse.
RETURN POLICY
Zion Jewelers Return Policy
Effective Date: 04/06/2024
At Zion Jewelers, we strive to ensure our customers are completely satisfied with their purchases. We understand that sometimes, a return may be necessary. Our return policy is designed to be fair to both our customers and our business, while preventing misuse.
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48-Hour Full Refund Policy
Customers are eligible for a full refund on their purchase under the following conditions:
- The return is initiated within 48 hours of the purchase or delivery date.
- The item must be in its original, unworn condition, with all tags, packaging, and certificates intact.
- A valid receipt or proof of purchase is required.
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Store Credit After 48 Hours
After the initial 48-hour period, we offer store credit for returns under these conditions:
- The return is initiated within 30 days of the purchase or delivery date.
- The item must be in its original, unworn condition, with all tags, packaging, and certificates intact.
- A valid receipt or proof of purchase is required.
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Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Custom-made or personalized items.
- Items marked as "Final Sale."
- Items that have been altered or damaged after delivery.
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Preventing Misuse and Fraud
To ensure the integrity of our return process, we have implemented measures to prevent misuse and fraud:
- All returns are subject to inspection by our team. Items showing signs of wear, alteration, or damage will not be accepted.
- Returns initiated without a valid receipt or proof of purchase will be declined.
- Serial numbers and other unique identifiers are recorded at the time of purchase and will be checked upon return to prevent fraudulent returns.
- We reserve the right to limit or decline returns from customers who exhibit a pattern of excessive returns or suspected fraudulent activity.
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Process for Returns
To initiate a return, please follow these steps:
1. Contact our customer service team at zionjewelersoh@yahoo.com within the applicable return period.
2. Provide your receipt or proof of purchase, along with details of the item you wish to return.
3. Our team will provide instructions for returning the item, including packaging and shipping requirements.
4. Once we receive and inspect the item, we will process your refund or store credit according to our policy.
Questions
If you have any questions about our return policy or need assistance with a return, please contact our customer service team. We're here to help ensure your satisfaction with every purchase from Zion Jewelers.