Zion Jewelers FAQ

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Q: What types of jewelry do you offer?
A: At Zion Jewelers, we specialize in a diverse range of jewelry pieces, including rings, necklaces, watches, bracelets, earrings, and custom-made pieces. Our collection features both classic designs and contemporary styles, crafted with the finest materials.

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Q: Can I order custom jewelry?
A: Absolutely! We take pride in creating bespoke jewelry that perfectly captures your vision. Whether it's a personalized engagement ring or a custom necklace, our skilled artisans work closely with you to bring your dream piece to life.

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Q: How do I care for my jewelry?
A: Proper care can extend the life and beauty of your jewelry. We recommend gently cleaning your pieces with a jewelry cloth and avoiding exposure to harsh chemicals. For specific care instructions based on the type of jewelry and materials, please visit our Jewelry Care Guide on our website.

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Q: What is your return policy?
A: We offer a full refund for items returned within 48 hours of purchase, provided they are in their original condition. After 48 hours, we provide store credit for returns made within 30 days. Custom-made and final sale items are not eligible for return. For more details, please refer to our Return Policy section.

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Q: Do you offer a warranty on your jewelry?
A: Yes, we stand behind the quality of our craftsmanship. Zion Jewelers offers a one-year warranty covering manufacturing defects. This warranty does not cover damage caused by wear and tear or accidental damage. For full warranty details, please visit our Warranty Information page.

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Q: How can I determine my ring size?
A: Finding the right ring size is crucial for comfort and security. We offer a printable ring size guide on our website. For the most accurate measurement, we recommend visiting our store or a local jeweler.

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Q: Do you provide jewelry appraisals?
A: Yes, we offer professional appraisal services for insurance and valuation purposes. Our certified gemologists assess the value of your jewelry based on current market trends and the piece's characteristics.

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Q: How do I place an order online?
A: Ordering from Zion Jewelers is simple. Browse our collection, select your desired piece, and add it to your cart. Proceed to checkout, where you'll provide your shipping and payment information. You'll receive an order confirmation and tracking details once your order is processed.

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Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards, PayPal, and bank transfers. For high-value purchases, we also offer financing options. Please contact our customer service for more information.

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Q: How can I track my order?
A: Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your order's progress on our website or the carrier's website.

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Q: Do you offer international shipping?
A: Yes, Zion Jewelers is pleased to serve customers worldwide. International shipping rates and delivery times vary based on the destination. Please note that customers are responsible for any customs duties or taxes imposed by their country.

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Q: How can I contact Zion Jewelers for further assistance?
A: We're here to help! You can reach us via email at zionjewelersoh@yahoo.com, by phone at 440-268-6177, or by visiting our store at 500 SouthPark Center First Floor Unit AL 160, Strongsville, OH . Our dedicated team is eager to assist you with any inquiries or special requests.